I have to manually close out of Outlook through Task Manager. They are all using Office365 (which would be Outlook 2016.) When they view an email in the preview pane (or open the email in its own window) as soon as you click on the attached PDF file outlook turns white and freezes. You can test this workaround by opening Task Manager and disabling the UevAgentService on a workstation experiencing the issue.I'm an IT professional, and I've noticed in the last few days that several clients in different environments on different versions of windows are having this issue. Until the fixed version becomes available it may be possible to mitigate the issues by disabling the Windows 10 User Experience Virtualization Service (UEV). Semi Annual Enterprise Channel, Version 1902 (Build 11328.20578), May 12th public update.įixes for Outlook 2013, Outlook 2016, & Outlook 2019 Perpetual Versions are anticipated for the June 9th public update. Semi Annual Enterprise Channel, Version 1908 (Build 11929.20776), May 12th public update. Semi-Annual Enterprise Channel (Preview), Version 2002 (Build 12527.20612), May 12th public update. Monthly Enterprise Channel, Version 2003 (Build 12624.20588), May 12th public update. This issue is fixed in the following updates:Ĭurrent Channel, Version 2004 (Build 12730.20236). Outlook Jump List Tasks may not be actionable Sending emails directly from Word or Excel using the File -> Share -> "Attach a copy instead" may error with "Word couldn't send the email because of a MAPI failure: "Unspecified Error"". Some links may not be clickable and might be related to the mailto: links. Mailto: links on a SharePoint page do nothing when clicked.
ics files may also fail to open and trigger the crash event. Other symptoms that may be related to this issue: When this happens, a crash event is logged to the Windows Event Viewer Application Log:įaulting application name: OUTLOOK.EXE, version: 9.20648, time stamp: 0x5e5dcedbįaulting module name: OLMAPI32.dll_unloaded, version: 9.20602, time stamp: 0x5e3b26c9 The issue occurs after installing the Windows Updates listed below.
If Outlook is closed the files will open. oft template files when Outlook is running.
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